Private hire work depends on information being correct before the journey starts. The driver cannot simply wait at a rank or pick up someone who waves from the pavement. The trip must be pre-booked, and the driver needs clear details to complete the job properly. When the booking is vague, the risk of delay, confusion, and complaint increases. A good booking should answer the basic questions straight away. Who is being collected? Where exactly should the driver stop? What time is the pick-up? Where is the passenger going? Is there…
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